Shipping policy

At Vintage Guitar Workshop, we strive to ensure that your items arrive quickly, safely, and in excellent condition. Below is an overview of our shipping policy.

Domestic Shipping

    •    Processing Time: Orders are processed within 1-3 business days of payment confirmation. Once your order is shipped, you will receive a tracking number via email.

    •    Shipping Providers: We partner with trusted carriers such as USPS, UPS and FedEx to ensure reliable delivery.

    •    Delivery Timeframe: Domestic shipments typically arrive within 3-7 business days from the shipment date, depending on the destination and selected shipping method.

International Shipping

    •    Availability: We offer international shipping to select countries. If your country is not listed at checkout, please contact us for assistance.

    •    Customs and Duties: International orders may be subject to customs fees, import duties, taxes, or other charges, which are the responsibility of the buyer. Please check with your local customs office for more information.

    •    Delivery Timeframe: International shipments usually arrive within 7-21 business days, depending on the destination and customs processing.

Packaging

    •    All items are securely packaged to prevent damage during transit. For fragile items, we use appropriate materials such as bubble wrap or reinforced boxes to ensure safe delivery.

Shipping Costs

    •    Shipping costs vary depending on the size, weight, and destination of the item. The total cost will be calculated at checkout.

Tracking Information

    •    Once your order has shipped, you will receive an email with tracking information. Please allow 24-48 hours for tracking updates to appear.

Lost or Damaged Items

    •    We take great care in packaging your order, but if an item arrives damaged or is lost in transit:

    •    Damaged Items: Contact us immediately at info@vgwguitar.com with photos of the damage and packaging. We will work with you to resolve the issue through insurance claims or replacement.

    Lost Items: If your order has not arrived within the estimated delivery timeframe, please reach out to us so we can investigate and provide a resolution.

Returns and Exchanges

For information on returns, exchanges, or refunds, please refer to our Return Policy.

Questions?

If you have any questions or concerns about shipping, feel free to contact us at info@vgwguitar.com or 760-415-8415. We’re here to help!